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Privacy Policy

Frost Forge Studios ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit or interact with our website.

1. Information We Collect

  • Contact form submissions: name, email address, company name (optional), phone number, timeline, your budget, and your message.
  • Google reCAPTCHA v3 may collect information including your IP address, mouse movements, click behavior, and browser details to distinguish humans from bots.
  • Essential cookies used by Google reCAPTCHA for security functionality.

2. How We Use Your Information

We use your personal information solely to:

  • Respond to your messages sent via the contact form.
  • Protect our website from spam and abuse using Google reCAPTCHA.
  • Ensure the proper functioning and security of our site.

3. Legal Basis for Processing

Under the UK GDPR and EU GDPR, our legal basis for processing your personal data is your consent (when you submit the contact form) and our legitimate interest in maintaining website security (reCAPTCHA).

4. Third-Party Services

We use Google reCAPTCHA to detect and prevent automated access and abuse. This service is subject to:

5. Cookies

Our website uses essential cookies necessary for security purposes, such as those set by Google reCAPTCHA. We do not use cookies for analytics, marketing, or profiling.

6. Cookie Consent

By using our site, you acknowledge the use of essential cookies required for core functionality. Because these are necessary for security, they cannot be disabled. No other cookies are set unless explicitly added and consented to in the future.

7. Data Retention

We only retain contact form submissions as long as necessary to respond to your inquiry or for internal records. You may request deletion of your data at any time by contacting us.

8. Data Security

We implement appropriate security measures to protect your data against unauthorized access, disclosure, or loss. Only authorized personnel have access to submitted form data, and we use secure storage methods for any retained records.

9. Where Your Data Is Stored

Our website and data are hosted by third-party providers located in the UK or EU, or by providers who comply with GDPR through adequate safeguards (such as Standard Contractual Clauses). We ensure our partners meet strong privacy and security standards.

10. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to or restrict processing in certain circumstances. To exercise these rights, email us at hello@frostforgehq.com.

11. How to Exercise Your Rights

If you submitted a contact form and wish to review, update, or remove your personal data, email us at hello@frostforgehq.com. We will respond within 30 days.

Please note: We cannot access or erase any data collected by Google reCAPTCHA. Please refer to the Google Privacy Policy for more information on how they process your data.

12. Children's Privacy

Our website is not intended for children under the age of 13 (or 16 in some regions). We do not knowingly collect personal data from children. If we learn that data from a child has been submitted, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date noted at the bottom.

14. Accessibility

If you require this Privacy Policy in an alternative format for accessibility reasons, please contact us at hello@frostforgehq.com.

15. Contact

If you have questions, concerns, or requests regarding this policy, please contact us at:

Email: hello@frostforgehq.com

Last updated: April 28, 2025